FAQ
Shipping/Orders
how long is shipping?
Shipping times depend on your location.
USA 7-15 days
Canada 15-25 days, delays due to a lot of backlogs for local post offices.
Mexico 15-25 days, also delayed.
Australia 8-14 days.
Europe 7-14 days.
Southeast Asia 7-15 days.
how much is shipping?
shipping is free anywhere with any purchase over 30$
can i cancel/change a order?
no, once you placed your order and it has been confirmed, we are unable to cancel or change your order.
If you have a order you do not need anymore, you can return it up to 30 days of your order date for a refund within the terms of our refund & returns.
Track your order
To track your order click here
what do i do if i never receive my order?
If you have never got your order, contact us trough our email @Ultragize@gmail.com or contact from. We are working 7 days a week to complete any orders or answer any questions.
If your order was paid for and you did not receive it we will give you a full refund or resend your order.
Who do i contact about orders
If you have questions or concerns about your orders, please fill out our contact form or email us @Ultragize@gmail.com. will get back to you as soon as we can.
Products/Payment
payment methods
we accept all types of debit and credit cards.
we also except apple pay, google pay, paypal, shop pay, and venmo.
what do i do if my order came broken?
If you received your order and it came broken, contact us and please provide an image or video. we will refund or return any broken products, unless you do not provide proof.
who do i contact about products/payment?
if you a question or problem about our products please fill out our contact form or email us @Ultragize@gmail.com. we will get back to you as soon as we can.
Returns
when will i receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
how do i make a return or refund?
To start a return, you can contact us at Ultragize@gmail.com If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Who do i contact about my returns and refunds
if you have any questions about Returns and refunds please fill out our contact from or email us @Ultragize@gmail.com. we will get back to you as soon as we can.
Any more questions?
Contact us
to ask a question click here